Refund policy

Returns & Refunds

Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits any right or remedy that cannot lawfully be excluded.

Faulty, damaged or incorrect items
If an item arrives faulty, damaged, materially different from its description, or you receive the wrong item, use the Contact page and include your order number and details of the issue. Photos may help us assess shipping damage or an incorrect item more quickly. Where required by law, we will provide an appropriate remedy such as a replacement, refund or other solution.

Before returning an item
Contact us before sending anything back so we can provide return instructions. Do not send a return to a supplier or fulfilment address unless we specifically instruct you to do so.

Change-of-mind returns
We do not currently offer returns or refunds solely because a customer changes their mind. This does not affect rights under Australian Consumer Law.

Order cancellations
Use the Contact page as soon as possible if you need to cancel an order. We will try to stop fulfilment, but we cannot guarantee cancellation after processing has started.

Refunds
Approved refunds are issued to the original payment method. Banks and payment providers may take additional time to process the credit.